A Cut Above the Rest, Part 2: Customer Service

* To truly enjoy this story (and familiarise yourself with the characters and the incident with the paper shredder) you should read ‘A Cut above the Rest’ first (see link at end of the story). *

After the incident with the paper shredder, my days in the call centre fell back into the mundane routine of dealing with customer complaints. Heather had not shown the slightest interest in another liaison, and was back to her aloof, obnoxious self. When we shared the lift she stared at the doors, totally ignoring me, until they opened and she strode over to her desk. Even when I went on my Health and Safety rounds she kept her eyes fixed on the computer screen and waved me away. Days became weeks and my initial longing for a rematch soon ebbed away. It was an amazing experience to look back on but it would never happen again. Or so I thought.

Our lines are open until 5 o’clock, so the worst thing that could happen was a client contacting me at 4:50. Dealing with a complaint usually took at least half an hour and so, when I noticed the incoming call, I threw my head back in an, “Oh fuck!” gesture, and resigned myself to taking the call.

“This is Harry of PC Plus customer services. Could you give me your agreement number and I will do my best to help you,” I said, trying to sound ‘happy to help’.

The woman on the other end of the line did as she was instructed and, after a few questions to verify her identity I brought her details up on the screen. Several weeks back she had purchased a laptop and webcam.

“So how can I help you? Is the problem with your laptop, or the webcam?”

“The webcam,” she replied. “It doesn’t seem to function in low light situations.”

“I see. Can you describe the situation when this happened? It will give me a better idea of the problem and will help me to suggest a suitable solution.”

Now up to this point the call had been pretty routine. But what happened next was about as far from routine as it could get. She began to explain that she had been talking to a gentleman online. He’d wanted to meet her but lived too far away so they agreed to use webcams. She explained that, because she only has a table lamp close to the pc he couldn’t see her clearly.

“He couldn’t see your face clearly?” I asked.

“Oh yes. That was fine,” she replied, “but he couldn’t see my pussy!”

I was dumbstruck. Did she just say what I thought she’d said!

“Your pussy?” I stammered.

“Yes. He wanted to see my pussy. I could see his dick so clearly, veins and everything. But all he could see was a dark blurry slit. It was very frustrating for him. Even when I held the cam close to my pussy it was still blurred.”

Well I’d heard some unusual complaints but this one had to be number one on my list now. I thought carefully about how to solve her problem. I knew what I wanted to do but I was sure it would break every customer care regulation in the book. Luckily she stepped in.

“I’m logged in now. If you connect to my online messenger I can show you.”

I knew this was wrong but I couldn’t stop myself. Within seconds I was looking at Jessy Matthew’s face on my computer screen. It was pretty and her long brown hair framed her face. Despite her problem she was smiling.

“Can you see me?” she asked.

“Yes I can. You have a nice smile,” I replied.

“Well thank you,” she replied, her smile widening at the compliment. “Let me show you the problem.”

As she said this the picture became shaky as she picked up the webcam. It was difficult to make out what I was looking at as she moved it. Then it became still and I was aware that it was trained on the space between legs, focusing on her panties. Then her hand pulled her panties to one side, revealing her pussy, dark and blurry as she had said.

“Can you see my problem?” she asked.

“Oh yes. I think we can fix it though.” I replied trying desperate to focus on customer service instead of my hardening cock which was beginning rise uncomfortably in my trousers.

I won’t bore you with the technical details but, after several minutes, I was now looking at Jessy’s pussy, perfectly focused. Every contour of the lips, the pinkness inside, the neatly trimmed hair that framed it, and the glistening of her wetness were all in focus.

“Thank you so much!” she said.

“At PC Plus we are always happy to help. Is there anything else you need help with?”

“Well,” she said hesitantly, “there is one other thing.”

“So how can I help?”

There was a silence, as if she was deciding whether or not it would be wise to respond.

“Well. I’m incredibly horny now. The thought of a stranger looking at my pussy gets me excited and I need to be satisfied.”

“So how can I help?”

I looked around furtively. Everyone else had left as it was now 5.30. Just me and Miss Matthews.

“Talk dirty to me,” she panted. “Tell me how you would fuck me.”

Now I had never engaged in a sex chat before. So I was very self conscious about what I was saying.

I talked about how gorgeous her pussy was and how I would kiss it and lick it. It wasn’t having the desired effect though.

“This is not getting me aroused. Can’t you think of anything else to say?” she said, obviously disappointed in my efforts.

Just then fate intervened.

“What the hell are you doing!”

A voice from behind me scared me shitless. It was Heather. I froze. My mind raced. Instant dismissal! Heather could crucify me right here. And I would have no possibly excuse. Sex chatting to a client whilst watching her pussy on a webcam is about as bad as it gets. I buried my head in my hands, waiting for Heather to read me the riot act. But it didn’t come.

“Hello? Are you still there? I heard shouting. Is there someone else there”

Heather grabbed my headset. “Yes there is. My name is Heather. You do realise that my companion is viewing you online and that this is a serious breach of the companies regulations on customer service. Can you explain what is going on? ”

“Thank you. Well this man is trying to turn me on but his sex chat is crap.”

“That doesn’t surprise me,” retorted Heather, “he’s a bit repressed I think, although he fucks pretty good. Perhaps I can help you get off. Would you like that?”

“Oh God yes,” replied Jessy. “I need an orgasm pretty bad now.”

“O.K. then. You just listen and I’ll do the rest.”

Heather slid her hand under my chin and jerked my head up.

“Now Harry we have a client who needs satisfaction. If you do as I say then I’ll say nothing more about this. Are we agreed?”

I couldn’t say no. If she went to the supervisor with this I’d be kicked out. So I nodded and she began. She donned the headset and, pushing me roughly back into my chair, knelt down and unzipped my trousers. Her hand dived inside and pulled out my dick which, due to the shock of being discovered by Heather, was quite flaccid. She put my entire package in her mouth, balls too, and began to run her tongue around them. It didn’t take long to have an effect and soon there was 8 inches of solid cock that she proceeded to suck. Because she was wearing the headset it picked up every slurp, which she punctuated with a hum of satisfaction. On the screen I could see that this was also having an effect on Jessy. As Heather had the headset I couldn’t hear but I could see her fingers playing with her pussy. Then, as she held her pussy lips apart, a vibrator appeared and was plunged into her gaping wet hole.

Heather, in the meantime, had ripped her blouse open revealing those gorgeous tits which her flimsy bra was struggling to control. She stared into my eyes and barked her commands.

“Fuck me hard. Fuck me rough. Make me scream.”

I had no choice. Within seconds she had raised her skirt over her hips, slid her panties to one side and, turning her back on me, revealed her slit. Holding her pussy open with one hand and my shaft with the other she guided me in. As the tip of my cock touched her pussy she moaned. And then she sank down until her buttocks were rubbing my abdomen. My heads instinctively reached round to her breasts, now free from the bra and I began to squeeze them.

“Fuck yes. Squeeze harder!”she screamed.

Because my chair had wheels it was difficult for Heather to move herself up and down my cock. So she pushed it against the partition wall of my cubicle, locked her stilettos on the edge of my desk and straightened her legs, forcing my dick high up into her vagina. Now she could really go to work on my cock. Every time she bent and then straightened her legs I was travelling up and down inside her. All the while, aware that Jessy was listening, Heather moaned, squealed and screamed into the headset. She even ripped off the headset at one point and slid the microphone into her pussy while my cock was pumping her.

Despite her apparent state of total abandonment. Heather, being a true customer service professional, put the headset back on, pausing to suck her juices off the microphone.

“Miss Matthews, are you ready to cum yet?”

“Yes. I’m very close.”

Heather turned her head slightly.

“ You heard her. Miss Matthews is ready to come. Are you ready?”

“MMMmmm.”

It was all I could manage. I had Heather ramming my cock in and out of her pussy. My hands were squeezing her nipples and, looking over her should I could see Jessy masturbating wildly.

“Then get on with it. Fill me with your cum right now!"

It all happened so quickly. Heather’s pussy went into a spasm that locked my dick firmly inside her. The pressure made me cum hard inside her, my cries of “Oh fucking hell!” creating a duet with Heather’s screams into the microphone. Jessy’s pussy was twitching and suddenly, as she pulled the vibrator free she squirted her pussy juices all over the screen. Even though Heather had the headset on I heard Jessy’s squeals.

I released Heather’s breasts and her pussy released my dick. With her usual efficiency she adjusted her panties, smoothed down her skirt, put her bra and blouse on and then spoke to Jessy.

“I hope that we have dealt with your issue to your satisfaction Miss Matthews. Feel free to contact PC Plus when you next have a problem. Good evening.”

Before I had a chance to talk to Jessy, Heather disconnected the call and, without turning to face me, took off the headset and threw it in my lap. I sat and watched as she walked back to her desk, picked up her coat and walked to the lift.

“What a bitch!” I thought. “What a wonderful bitch!”