Why does Lush not start a renewed membership from the date the old one expires?
I had notification on the 26 June that my membership expired in 7 days (3 July) not wishing to let it lapse i renewed on the 28 June only to find that the next renewal date has been bought forward to the 28 June 2017 effectively losing me 5 days membership... Not a major issue but an irritation.
Hi Jacqui,
It should add 1 year on to the current subscription end date.
I'll ask Gav to see what's happened there.
Thank you for supporting the site.
Nicola x
Thank you, as I said not a major issue just a minor irritation
I'm in no way looking for a gold, but I noticed there same thing. I renewed right away as I didn't want to forget and let my membership lapse. My expiry day is now a week earlier on June 27th 2017. I shrugged it off but was aware of the difference.
i too have the same issue. i was gifted a gold membership earlier this year and noticed that instead of picking up where my silver membership expired in july, it treated it as if my membership started in february. i figured it was because it was a gift.
It's being looked into.
An example of what should happen:
Join as a Silver Member: 1 January 2016 (expires 31 December 2016).
If you upgrade to a Gold Membership at any time of the year, you should be made Gold immediately, a year gets added to the end date of the existing subscription, and the new expiry should be 31 December 2017.
It will be resolved shortly. Please bear with.
I have updated the end dates of anyone on this thread where this issue has occurred. If anyone else has experienced this, please PM me.
thank you so much! i recently noticed this while reading a story.
