If you have a question or need to raise a concern about anything else, the quickest and most effective way to get an answer is to send it through via our contact form:
https://www.lushstories.com/contact-us.aspx
These messages are read by multiple moderators and are usually answered within a day if not sooner.
If you are friends with a moderator, you could also send a message directly to them but bear in mind that if they are taking some time off and are not around for a while, your question will sit in their inbox unanswered.
PLEASE DO NOT send the same PM to multiple moderators asking for help. If we do not know other people are looking into your issue then you're tying up the time of several people who are all looking into the same thing at the same time.
Thank you.
