Messages

I am sure all the answers to what I am about to ask are here somewhere but I can't find them, so sorry.

What is the situation regarding sending/ receiving/ seeing/replying to messages please, are all or some of these things dependent on (subscribing) status of those involved?

I have multiple messages that I have sent (to multiple people) going back before the changeover that have apparently never been read. Does that suggest that the various recipients have not received them, are not aware that they have received them or just not opened them?

Is it a pointless exercise messaging some people because a) they might not receive the message b) might not know that they have received it c) might not be able to open it d) if they can receive and open it, might not be able to reply to it?

Just curious as to why so many messages have not even been opened please.

Quote by PJH

I am sure all the answers to what I am about to ask are here somewhere but I can't find them, so sorry.

What is the situation regarding sending/ receiving/ seeing/replying to messages please, are all or some of these things dependent on (subscribing) status of those involved?

I have multiple messages that I have sent (to multiple people) going back before the changeover that have apparently never been read. Does that suggest that the various recipients have not received them, are not aware that they have received them or just not opened them?

Is it a pointless exercise messaging some people because a) they might not receive the message b) might not know that they have received it c) might not be able to open it d) if they can receive and open it, might not be able to reply to it?

Just curious as to why so many messages have not even been opened please.

Many receive messages but don't read them nor delete them but they've been received.

W/ the new format, you can check on the sent folder, click on message you send to user and see thar it's been read or not.

A little green mark will show up next to the read word.

If a user hasn't replied after a month, then let them be. They've chosen to not return communication which is ok.

Hopefully this screenshot helps.

Quote by IMPÜRETHOUGHTS

Quote by PJH

I am sure all the answers to what I am about to ask are here somewhere but I can't find them, so sorry.

What is the situation regarding sending/ receiving/ seeing/replying to messages please, are all or some of these things dependent on (subscribing) status of those involved?

I have multiple messages that I have sent (to multiple people) going back before the changeover that have apparently never been read. Does that suggest that the various recipients have not received them, are not aware that they have received them or just not opened them?

Is it a pointless exercise messaging some people because a) they might not receive the message b) might not know that they have received it c) might not be able to open it d) if they can receive and open it, might not be able to reply to it?

Just curious as to why so many messages have not even been opened please.

Many receive messages but don't read them nor delete them but they've been received.

W/ the new format, you can check on the sent folder, click on message you send to user and see thar it's been read or not.

A little green mark will show up next to the read word.

If a user hasn't replied after a month, then let them be. They've chosen to not return communication which is ok.

Thank you for replying.

The messages that I refer to are currently highlighted in grey (gray) in my sent box and if I click on them they say 'unread'. I am really asking if they have actually been received by the person(s) that they are sent to. I am also asking if everyone has the ability to receive/read and reply to messages or if the ability is restricted by the receiver's status regarding subscriptions. It is just that over a period of time I have sent a lot of messages to several different people that have apparently not been read. Does the 'unread' change to 'read' if they do actually read it but do not reply?

Quote by PJH

I am sure all the answers to what I am about to ask are here somewhere but I can't find them, so sorry.

What is the situation regarding sending/ receiving/ seeing/replying to messages please, are all or some of these things dependent on (subscribing) status of those involved?

I have multiple messages that I have sent (to multiple people) going back before the changeover that have apparently never been read. Does that suggest that the various recipients have not received them, are not aware that they have received them or just not opened them?

Is it a pointless exercise messaging some people because a) they might not receive the message b) might not know that they have received it c) might not be able to open it d) if they can receive and open it, might not be able to reply to it?

Just curious as to why so many messages have not even been opened please.

I've had the same issue since the changeover, with friends that have read and responded to mails - without fail - for years. This is not a choice they have all suddenly made.

I was able to check with one friend, using external email, and she had not received the messages that were sitting in my sent folder.

I logged a ticket with the service desk which investigated. It turned out that this recipient had a privacy setting that refused contact from males.

As it turned out, all the while she had her no-males setting in place, I was still able to contact her using the Lush messenger. We only found this out later.

I contacted her and she fixed her privacy settings. She had not set this deliberately herself, but the new version of lush had apparently done it for her.

Once her setting was changed, she is now able to see my messages. Old messages that were in my Sent folder were not sent, though.

If you are sending messages to members of the opposite sex, this may be a better explanation of your situation than the one above.

tl;dr

There are several problems.

1/ The new system seems, in some cases, to have set some users' privacy to block contact from a particular sex.

2/ When the system denies the from sending mail to some recipients, the system still allows them to use messenger to make contact.

3/ Denied messages appear to be sent but are not, nor are they sent later if recipient privacy settings are changed.

4/ The message composing panel does not warn the sender that the intended recipient is refusing contact from members of that person's sex.

5/ Sending a message to a recipient that has elected to refuse contact from a particular sex does not generate any form of message to the sender that the message will not be sent.

6/ If a person has a setting to refuse messages from a particular sex, being a friend of that person makes no difference. It is not taken into account by the system.

Quote by IMPÜRETHOUGHTS

Hopefully this screenshot helps.

My sent box does not look like that!

I do not have green dots but unread (or unreceived?) sent messages are highlighted in grey.

Quote by dlcalguy

I've had the same issue since the changeover, with friends that have read and responded to mails - without fail - for years. This is not a choice they have all suddenly made.

I was able to check with one friend, using external email, and she had not received the messages that were sitting in my sent folder.

I logged a ticket with the service desk which investigated. It turned out that this recipient had a privacy setting that refused contact from males.

As it turned out, all the while she had her no-males setting in place, I was still able to contact her using the Lush messenger. We only found this out later.

I contacted her and she fixed her privacy settings. She had not set this deliberately herself, but the new version of lush had apparently done it for her.

Once her setting was changed, she is now able to see my messages. Old messages that were in my Sent folder were not sent, though.

If you are sending messages to members of the opposite sex, this may be a better explanation of your situation than the one above.

tl;dr

There are several problems.

1/ The new system seems, in some cases, to have set some users' privacy to block contact from a particular sex.

2/ When the system denies the from sending mail to some recipients, the system still allows them to use messenger to make contact.

3/ Denied messages appear to be sent but are not, nor are they sent later if recipient privacy settings are changed.

4/ The message composing panel does not warn the sender that the intended recipient is refusing contact from members of that person's sex.

5/ Sending a message to a recipient that has elected to refuse contact from a particular sex does not generate any form of message to the sender that the message will not be sent.

6/ If a person has a setting to refuse messages from a particular sex, being a friend of that person makes no difference. It is not taken into account by the system.

Thank you for this. I am not so bothered about not getting a reply as being bothered by not knowing if the message has actually been received.

Thank you for this. I am not so bothered about not getting a reply as being bothered by not knowing if the message has actually been received.

It appears that you can only be sure it has been received once the recipient opens it and it's status changes to 'read.'

If status remains 'unread', then it isn't possible for you to know if even made it to the recipient's inbox.

I guess there are people who don't open their emails, but a sudden increase in the numbers since the advent of Lush2 is probably indicative of a different problem.

Quote by PJH

My sent box does not look like that!

I do not have green dots but unread (or unreceived?) sent messages are highlighted in grey.

Hello!

The green icon with the tick means that that user is 'verified' - this isn't related to the messages.

Quote by dlcalguy

Thank you for this. I am not so bothered about not getting a reply as being bothered by not knowing if the message has actually been received.

It appears that you can only be sure it has been received once the recipient opens it and it's status changes to 'read.'

If status remains 'unread', then it isn't possible for you to know if even made it to the recipient's inbox.

I guess there are people who don't open their emails, but a sudden increase in the numbers since the advent of Lush2 is probably indicative of a different problem.

At this moment there are eleven sent messages to eleven different people over the last 2/3 days that are apparently unread.

(I know that this reads like I am messaging people in desperation but that is not really the case! would be nice if the messages got read though)

Quote by PJH

Quote by dlcalguy

Thank you for this. I am not so bothered about not getting a reply as being bothered by not knowing if the message has actually been received.

It appears that you can only be sure it has been received once the recipient opens it and it's status changes to 'read.'

If status remains 'unread', then it isn't possible for you to know if even made it to the recipient's inbox.

I guess there are people who don't open their emails, but a sudden increase in the numbers since the advent of Lush2 is probably indicative of a different problem.

At this moment there are eleven sent messages to eleven different people over the last 2/3 days that are apparently unread.

(I know that this reads like I am messaging people in desperation but that is not really the case! would be nice if the messages got read though)

ELEVEN DIFFERENT PEOPLE!!!!

I thought I was the only one. Right, that's the last time I open a message from you.

Quote by CallmeJayne

Quote by PJH

Quote by dlcalguy

Thank you for this. I am not so bothered about not getting a reply as being bothered by not knowing if the message has actually been received.

It appears that you can only be sure it has been received once the recipient opens it and it's status changes to 'read.'

If status remains 'unread', then it isn't possible for you to know if even made it to the recipient's inbox.

I guess there are people who don't open their emails, but a sudden increase in the numbers since the advent of Lush2 is probably indicative of a different problem.

At this moment there are eleven sent messages to eleven different people over the last 2/3 days that are apparently unread.

(I know that this reads like I am messaging people in desperation but that is not really the case! would be nice if the messages got read though)

ELEVEN DIFFERENT PEOPLE!!!!

I thought I was the only one. Right, that's the last time I open a message from you.

You ARE the only one that opens my messages. None of those eleven can compare to you anyway.

Quote by PJH

Quote by IMPÜRETHOUGHTS

Hopefully this screenshot helps.

My sent box does not look like that!

I do not have green dots but unread (or unreceived?) sent messages are highlighted in grey.

My browser is in dark mode.

And once you open message, you'll see green check from user who has read message.

You need to stop worrying about users reading or replying to your messages.

I am not 'wQuote by IMPÜRETHOUGHTS

Quote by PJH

Quote by IMPÜRETHOUGHTS

Hopefully this screenshot helps.

My sent box does not look like that!

I do not have green dots but unread (or unreceived?) sent messages are highlighted in grey.

My browser is in dark mode.

And once you open message, you'll see green check from user who has read message.

You need to stop worrying about users reading or replying to your messages.

I am not 'worrying' as such, just curious.

When I open the message it either says read or unread but yes, there is a green tick for those that are read.

Sorry but I am back again!

After a bit of research, I have discovered that only 'Premium' members can send messages but does that apply to just initiating contact or also to replying to messages, please. My original question on this thread, to which I still have not got a definitive answer, concerned messages sent by me but apparently not opened.

Now I am asking about messages sent by me that are opened but not answered. I fully understand that somebody might choose not to answer a message but does everyone have the ability to answer a message if they want to please?

Do you have to be a Premium member to answer a message? Just a yes or no answer will do to that question but if the answer is 'yes' then what is the point of sending a message that some members cannot respond to? Also, if the answer is 'yes' can there not be some way of knowing that a message being sent cannot be answered?

Quote by PJH

Sorry but I am back again!

After a bit of research, I have discovered that only 'Premium' members can send messages but does that apply to just initiating contact or also to replying to messages, please. My original question on this thread, to which I still have not got a definitive answer, concerned messages sent by me but apparently not opened.

Now I am asking about messages sent by me that are opened but not answered. I fully understand that somebody might choose not to answer a message but does everyone have the ability to answer a message if they want to please?

Do you have to be a Premium member to answer a message? Just a yes or no answer will do to that question but if the answer is 'yes' then what is the point of sending a message that some members cannot respond to? Also, if the answer is 'yes' can there not be some way of knowing that a message being sent cannot be answered?

Members who have no paid subscription can send/reply to 10 messages in a 24 hour period but they cannot use the IM. Silver and Gold members there is no restriction. As for your sent messages not being read, or perhaps they are but you dont get a reply, thats up to the recipient.

Quote by simplyjohn_test

Quote by PJH

Sorry but I am back again!

After a bit of research, I have discovered that only 'Premium' members can send messages but does that apply to just initiating contact or also to replying to messages, please. My original question on this thread, to which I still have not got a definitive answer, concerned messages sent by me but apparently not opened.

Now I am asking about messages sent by me that are opened but not answered. I fully understand that somebody might choose not to answer a message but does everyone have the ability to answer a message if they want to please?

Do you have to be a Premium member to answer a message? Just a yes or no answer will do to that question but if the answer is 'yes' then what is the point of sending a message that some members cannot respond to? Also, if the answer is 'yes' can there not be some way of knowing that a message being sent cannot be answered?

Members who have no paid subscription can send/reply to 10 messages in a 24 hour period but they cannot use the IM. Silver and Gold members there is no restriction. As for your sent messages not being read, or perhaps they are but you dont get a reply, thats up to the recipient.

Thank you for this.

Yes, I very much understand that someone might choose not to reply to a message but I was just wondering if someone could receive a message but not be ABLE to reply to it due to their subscription status.

I think you are a bit confused Paul, but to be fair to you, who can do what is not explained properly if you click on the upgrade tab and look at the charts there. I'm a non-paid member so here's what I've discovered.

For the mailbox messages, nonpaying members can send 10 per day. So if they get a lot of messages they might not reply.

For the instant messenger messages, nonpaying members can receive but not reply at all. That's very annoying and hopefully it will be changed.

Another 'hopefully' is that the tables that appear when you click the upgrade tab will be updated so that they are more accurate and complete. Two other things nonpaying members can't do at the moment are comment on pictures, and join groups. I don't know if these are bugs or features!

Quote by NicolasBelvoir

I think you are a bit confused Paul, but to be fair to you, who can do what is not explained properly if you click on the upgrade tab and look at the charts there. I'm a non-paid member so here's what I've discovered.

For the mailbox messages, nonpaying members can send 10 per day. So if they get a lot of messages they might not reply.

For the instant messenger messages, nonpaying members can receive but not reply at all. That's very annoying and hopefully it will be changed.

Another 'hopefully' is that the tables that appear when you click the upgrade tab will be updated so that they are more accurate and complete.

Thank you so much for this. Some will think that I am making a fuss over nothing (maybe I am) and although I do not consider that I message a huge amount of individuals I seem to have quite a high percentage of sent messages either unread or read and not responded to. Whilst obviously not all sent messages will get answered I was wondering if there was a 'technical' reason in some cases why the recipient could not answer (or open).

Looks like the reason is that they don't like me!

I am afraid that I do not know where the upgrade tab is to click on- I have Gold membership but I appreciate that you are talking from the recipient's pov.

Thanks again Nicolas.

Quote by AngelWorthy

Quote by PJH

I am afraid that I do not know where the upgrade tab is to click on- I have Gold membership but I appreciate that you are talking from the recipient's pov.

Hello. Due to you having a Gold Membership already you will not have an upgrade tab. Once your Gold Membership expires the upgrade tab will be available to you, so that you can re-new your membership. If you would like to upgrade to Platinum Membership before your Gold Membership expires you can contact the Help Desk & they will be able to help you out. I know this is not what you are asking, just giving you additional information regarding upgrades.

Thank you for this. After my previous post on this thread, I found some of the answers that I was originally seeking in FAQ's.