It was another busy Monday morning at the office. The phone was ringing off the hook as the first customers of the day started coming in. Kimberly, one of the senior receptionists, was already frazzled after just an hour on the job. As she hung up yet another call, a meek voice piped up behind her. "Um, excuse me? I'm the new guy, Ethan. I just started today in the new employee program. Where should I, um, put my things?"...