It was a quiet Saturday morning at the hotel. I was doing an inspection in one of the bedrooms when my phone buzzed. It was Kerry. <"’ve got good news. Where are you?" As I was typing my response, my phone started to ring; it was Gary, the hotel manager, and also Kerry’s husband. He wanted me in his office for a quick chat; this didn’t worry me. I was an assistant manager at the hotel, so I often got called in to the o...