The sound that indicated she had a new email, led to a huge smile spreading across her face.  As she reached for her cell phone to check the message, the office phone rang. The interruption was irritating but, sighing, she set her phone back on her desk and picked up the office phone.“Good morning, thank you for calling Ridgeway Medical. How can I help you?” She rattled off the greeting just as she had for five days a wee...