Hospitality Stories

“Front Desk.” “Good evening. This is Mrs. Lavelle. Suite 902. You sent up a young man with my room service order.” “Oh, yes, Mrs. Lavelle. Is everything to your liking?” “Yes, quite. A delightful meal. I am enjoying it immensely.” “Lovely to hear.” “Would you send someone else with Champagne and fresh berries promptly?” “Certainly. I must ask, was Roderick’s service lacking in some way?” “Oh, no, his manner quite exceeds...

Working in the hotel industry has its compensations despite the unsociable hours and traveling around. I had been sent to work on a hospitality project in Oxfordshire, which involved having to stay over for a couple of nights. I arrived around mid-day and was given one of the staff bedrooms. After unpacking my things I went to acquaint myself with the job I had been sent to sort out. Sitting in the corner of a quiet loung...